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Shipping Policy

Store Policy

Privacy Policy 

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to www.soyelo.com, and Soyelo and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Soyelo include www.soyelo.com. The

Soyelo website is a Fashion Retail Sales site. By using the Soyelo website, you consent to the data

practices described in this statement.

 

Collection of your Personal Information

In order to better provide you with products and services offered, Soyelo may collect personally

identifiable information, such as your:

- First and Last Name

- Mailing Address

- E-mail Address

- Phone Number

If you purchase Soyelo's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

Please keep in mind that if you directly disclose personally identifiable information or personally

sensitive data through Soyelo's public message boards, this information may be collected and used

by others. We do not collect any personal information about you unless you voluntarily provide it to us.

However, you may be required to provide certain personal information to us when you elect to use

certain products or services. These may include: (a) registering for an account; (b) entering a

sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers

from selected third parties; (d) sending us an email message; (e) submitting your credit card or

other payment information when ordering and purchasing products and services. To wit, we will

use your information for, but not limited to, communicating with you in relation to services and/or

products you have requested from us. We also may gather additional personal or non-personal

information in the future.

 

Use of your Personal Information

Soyelo collects and uses your personal information to operate and deliver the services you have

requested.

Soyelo may also use your personally identifiable information to inform you of other products or

services available from Soyelo and its affiliates.

 

Sharing Information with Third Parties

Soyelo does not sell, rent or lease its customer lists to third parties.

Soyelo may share data with trusted partners to help perform statistical analysis, send you email or

postal mail, provide customer support, or arrange for deliveries. All such third parties are

prohibited from using your personal information except to provide these services to Soyelo, and

they are required to maintain the confidentiality of your information.

Soyelo may disclose your personal information, without notice, if required to do so by law or in the

good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply

with legal process served on Soyelo or the site; (b) protect and defend the rights or property of

Soyelo; and/or (c) act under exigent circumstances to protect the personal safety of users of

Soyelo, or the public.

 

Tracking User Behavior

Soyelo may keep track of the websites and pages our users visit within Soyelo, in order to

determine what Soyelo services are the most popular. This data is used to deliver customized

content and advertising within Soyelo to customers whose behavior indicates that they are

interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by

Soyelo. This information can include: your IP address, browser type, domain names, access times

and referring website addresses. This information is used for the operation of the service, to

maintain quality of the service, and to provide general statistics regarding use of the Soyelo

website.

 

Use of Cookies

The Soyelo website may use "cookies" to help you personalize your online experience. A cookie is

a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run

programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only

be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The

purpose of a cookie is to tell the Web server that you have returned to a specific page. For

example, if you personalize Soyelo pages, or register with Soyelo site or services, a cookie helps

Soyelo to recall your specific information on subsequent visits. This simplifies the process of

recording your personal information, such as billing addresses, shipping addresses, and so on.

When you return to the same Soyelo website, the information you previously provided can be

retrieved, so you can easily use the Soyelo features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept

cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you

choose to decline cookies, you may not be able to fully experience the interactive features of the

Soyelo services or websites you visit.

 

Links

This website contains links to other sites. Please be aware that we are not responsible for the

content or privacy practices of such other sites. We encourage our users to be aware when they

leave our site and to read the privacy statements of any other site that collects personally

identifiable information.

 

Security of your Personal Information

Soyelo secures your personal information from unauthorized access, use, or disclosure. Soyelo

uses the following methods for this purpose:

When personal information (such as a credit card number) is transmitted to other websites, it is

protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or

alteration of your personal information. Unfortunately, no data transmission over the Internet or any

wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect

your personal information, you acknowledge that: (a) there are security and privacy limitations

inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any

and all information and data exchanged between you and us through this Site cannot be

guaranteed.

 

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

Please note that we may not be able to comply with requests to delete your personal information if

it is necessary to:

- SSL Protocol

• Delete your personal information from our records; and

• Direct any service providers to delete your personal information from their records.

• Complete the transaction for which the personal information was collected, fulfill the

terms of a written warranty or product recall conducted in accordance with federal

law, provide a good or service requested by you, or reasonably anticipated within the

context of our ongoing business relationship with you, or otherwise perform a contract

between you and us;

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal

activity; or prosecute those responsible for that activity;

• Debug to identify and repair errors that impair existing intended functionality;

• Exercise free speech, ensure the right of another consumer to exercise his or her right

of free speech, or exercise another right provided for by law;

• Comply with the California Electronic Communications Privacy Act;

• Engage in public or peer-reviewed scientific, historical, or statistical research in the

public interest that adheres to all other applicable ethics and privacy laws, when our

deletion of the information is likely to render impossible or seriously impair the

achievement of such research, provided we have obtained your informed consent;

• Enable solely internal uses that are reasonably aligned with your expectations based on

your relationship with us;

• Comply with an existing legal obligation; or

• Otherwise use your personal information, internally, in a lawful manner that is

compatible with the context in which you provided the information.

Children Under Thirteen

Soyelo does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for

permission to use this website.

E-mail Communications

From time to time, Soyelo may contact you via email for the purpose of providing announcements,

promotional offers, alerts, confirmations, surveys, and/or other general communication.

If you would like to stop receiving marketing or promotional communications via email from

Soyelo, you may opt out of such communications by Clicking on the UNSUBSCRIBE option

under account..

 

Changes to this Statement

Soyelo reserves the right to change this Privacy Policy from time to time. We will notify you about

significant changes in the way we treat personal information by sending a notice to the primary

email address specified in your account, by placing a prominent notice on our website, and/or by

updating any privacy information. Your continued use of the website and/or Services available

after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy;

and (b) agreement to abide and be bound by that Policy.

Contact Information

 

Soyelo welcomes your questions or comments regarding this Statement of Privacy. If you believe

that Soyelo has not adhered to this Statement, please contact Soyelo at:

Soyelo

_________________

Cleveland, Ohio 44118

Effective as of May 02, 2022

SHIPPING POLICY

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: USA: 5-8 business days; International: 10-20 business days. Please mind that the COVID-19 pandemic may cause shipping delays. Contact us for more information.

Returns Policy

RETURNS POLICY

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us. Refunds are only offered to customers that receive the wrong items or damaged items.

Payment Methods

PAYMENT METHODS

We strive to provide you with a flawless shopping experience. We accept all major credit cards - please be sure to see a confirmation email for your order to verify it has been processed.

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